Warranty terms

1. Upon receipt of the goods, the Buyer is obliged to check their completeness, general technical condition, quantity, and documents that, according to the order/offer, are to be issued, following the procedure specified in § 4.
2. The Seller provides (unless otherwise specified in the offer) a 3-month warranty and a 12-month guarantee for the sold goods, counted from the invoice date.
3. In case of a defect in the sold goods, the Buyer is obliged to immediately submit a written claim under the warranty or guarantee no later than within 2 working days from the occurrence of the defect, under penalty of losing entitlements. The Buyer is obliged to deliver the defective goods at their own expense or, upon the Seller’s explicit request, make the defective goods available for inspection.
4. If the goods are not manufactured by the Supplier, the Supplier, to the extent possible, transfers to the Buyer all rights under the warranty granted by the manufacturer, provided that the goods have been accepted and paid for.
5. The submitted complaint will be processed within 14 days, with the reservation that this period may be extended if it is necessary to confirm the existence of the defect and its causes through a technical examination. In such a case, the Seller will take a position on the defectiveness of the goods after obtaining the appropriate examination.
6. The warranty and guarantee do not cover defects resulting from repairs, modifications, and structural changes made independently or by an entity other than the Buyer, arising from actions inconsistent with the Seller’s or manufacturer’s instructions, improper operation and maintenance, use of improper consumables, e.g., lubricants, caused by force majeure (e.g., lightning strike, flood, power surges, etc.).
7. In case the complaint is accepted, the Seller undertakes to repair or replace the defective goods with defect-free goods at their own expense within a period depending on the delivery of goods from the manufacturer. If the replacement of goods is impossible or entails additional expenses for the Seller, the Seller has the right to refuse the replacement and refund the Buyer the appropriate part of the price. Settling the complaint in the manner described above excludes the possibility of claiming further compensation.
8. The Supplier is not responsible for any advice or recommendations given by its employees, representatives, agents, subcontractors regarding storage, application, use, or any statements or actions related to goods and services that have not been confirmed in writing.
9. In case of delivering product samples to the Buyer and subsequent orders of the same products, and if such samples are accepted upon receipt, the Buyer relies solely and exclusively on their own opinion of these samples, and the sale of these products is treated as the sale of samples. The Supplier is not responsible in case of complaints related to such goods, provided they are consistent with the accepted samples.
10. The Seller does not guarantee the suitability of a given product for a specific application. The risk of purpose and application of the goods covered by the contract lies solely with the Buyer. In case of an unjustified call to Pivexin Technology Sp. z o.o. under the submitted complaint to exchange or repair the product, Pivexin Technology Sp. z o.o. will charge the Buyer with all related costs.
11. In case of an unjustified call to Pivexin Technology Sp. z o.o. under the submitted complaint to exchange or repair the product, Pivexin Technology Sp. z o.o. will charge the Buyer with all related costs. Regarding works related to assembly, disassembly, inspection, and commissioning, the conditions and rates of Pivexin Technology Sp. z o.o. concerning the delegation of service employees and others apply.
12. In case a separate warranty document is not issued, the provisions specified in § 5 determine the scope and conditions of the granted warranty.